Should I wash my hair before my appointment?

A shampoo is included with our cutting, styling, and colour services. However, if you prefer to wash your hair yourself or if you want to make your cut service quicker, we don’t mind if you come in with your hair freshly washed. For tinting services a bit of grit is no problem, but if it’s too oily the colour might not take as well, on greys especially.

For on scalp lifting services, the dirtier the better! Your natural oils help to protect your skin from irritation. There’s no need to feel self conscious about dirty hair at our salon.

Is there parking nearby?

On-site underground parking is available, the entrance is located on the Mort Street side of the Midnight Hotel. There is also plenty of roadside parking on Mort Street. Alternatively, our salon is right next to the Elouera Street light rail stop and bicycle parking is located just outside the Midnight Hotel on Elouera Street.

Is your salon wheelchair accessible?

Absolutely. The Midnight Hotel carpark has ample disability parking right next to the elevators that take you up to the lobby floor, right next to the courtyard where our salon is located. There is an accessibility ramp into the building via Elouera Street. The salon chairs can be moved to make way for your chair. Our friendly team are willing and able to assist in any way you’d prefer.

Can I bring a friend to my appointment?

Of course! A support person is always welcome. Please be aware that salon space is limited during the busy periods so you may not be able to be seated together for the entirety of your appointment. If it’s really crucial to have your support person next to you throughout your service, please let us know beforehand so we can make adjustments to our schedule.

Can I bring my pet to my appointment?

We would absolutely love you to! Please keep other patrons in mind and understand we can only facilitate well behaved fur babies. If you have an anxious animal that needs to accompany you we may be able to make accommodations, but we’ll need to know in advance.

How do I book an appointment?

The fastest method is to call the salon from 9.30am, Wednesdays to Saturdays. As our salon phone is a mobile, please free to text us if you’d prefer. There is also the option of messaging the salon via our Facebook or Instagram page. For all our contact details, please head to our Get In Touch page.

Why can’t I book online?

Appointments are complicated - every head of hair is different, and every service will require specific timing. To avoid confusion, we’d rather you left it to us to book you in.

What payment methods do you accept?

We are a cashless business, but we have many electronic payment options available. The payment system we use is Square which accepts the following - Visa, Mastercard, American Express, Afterpay, Zippay, Apple Pay, Google Pay, Square Pay, and Paypal. We also have gift vouchers available and can take payments over the phone.

Are walk-in appointments accepted?

We may have the capacity to take same day bookings but not walk-ins. This is because we could have clients with special requirements in the salon so we may need to have certain controls in place within the salon.

Do you offer hair colour consultations?

We offer a 15 minute complimentary consultation appointment. A consultation is strongly recommended if you have allergies, are in need of colour correction, or have pre-existing chemical damage that you’re concerned about as it gives us an opportunity to patch test. It’s also helpful if you’re wanting a more accurate quote or are unsure of what to have done. Please read our Disclosure Policy on the T’s & C’s page.

Can I get a price quote before my appointment?

All of our service prices are based on time requirements and the amount of product needed. pre-appointment quotes for colour services are tricky because we often don’t know exactly how much product or time that we require before conducting your service. Check out our Service Menu for a general estimate or get in touch and we can book you in for a complimentary consultation.